SHIPPING & RETURNS

Shipping Policy

At Jlarue Cosmetics, Inc., we strive to process and ship your orders as quickly as possible.

Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.
Shipping Rates & Delivery Estimates:
- Standard Shipping: 3-5 business days
- Expedited Shipping: 1-3 business days
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Carriers: We work with major carriers such as USPS, UPS, and FedEx to ensure timely deliveries.
International Shipping: At this time, we only ship domestically within the United States.
Order Tracking: Once your order has been shipped, you will receive an email with tracking information.
Lost or Damaged Items: Jlarue Cosmetics, Inc. is not responsible for packages once they are in the care of the shipping carrier. If your package is lost or arrives damaged, please contact the carrier directly to file a claim. We will do our best to assist with the process.

At Jlarue Cosmetics, Inc., your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns:
- You have 30 days from the date of purchase to return your item for a full refund or store credit.
- To be eligible for a return, items must be unused, unopened, and in the same condition that you received them. Products that are opened or damaged cannot be refunded.
Exchanges:
- We accept exchanges for defective or damaged items. If you need to exchange a product, please contact us within 30 days of receipt, and we’ll arrange a replacement.
Non-Returnable Items:
- Certain items are non-returnable, including sale items and gift cards.
Return Process:
1. Contact our customer service team at [email/contact details] to initiate a return or exchange.
2. Once your return is approved, you will receive instructions on how to send your product back to us.
3. You are responsible for paying your own shipping costs for returning your item unless the product is defective or damaged. Shipping costs are non-refundable.
Refunds:
- Once we receive and inspect your return, we will notify you of the status of your refund.
- If your return is approved, your refund will be processed to your original payment method within 5-7 business days.
Late or Missing Refunds:
- If you haven’t received a refund within 7 business days, first check your bank account, then contact your credit card company or bank as processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at [email/contact details].